Policies & Procedures

updated 3/1/18

 

Artwork

Review your artwork proof thoroughly. It is the client's responsibility to ensure spelling and grammar is correct. If a proof containing errors is approved by the client, the client is responsible for payment of all original costs, and any costs involved to correct and reprint. Colors represented on screen may vary slightly from actual print. Size and placement of print is approximate. Once your artwork is approved for production, either verbally in person, by phone, email, or through social media, we cannot guarantee further changes. This agreement releases Hometown Graphics LLC from any associated liability.

Art is "print-ready" if:
• It has sharp, clean lines
• It requires minimal to no retouching
• It’s a vector file with font files included or fonts converted to outlines or curves

Preferred file formats: EPS, PDF, AI, CDR

We unequivocally adhere to Copyright & Trademark laws. The client agrees to not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in their products/designs unless they have obtained the appropriate authorizations from the owners. The client warrants that their products/designs do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that they have all required rights or permissions necessary to incorporate third party material into their products/designs. Any artwork found to violate a governing copyright or trademark law without expressed permission will be refused.

By placing an order with us, you (the client) warrant that you have all necessary permission, right and authority to place the order and you authorize us to produce the products on your behalf. You grant us the right to copy, modify, distribute, use, create derivative works of and vectorize any of your content for the purpose of fulfilling your order and/or marketing products or services to you. Moreover, you warrant that you have sufficient rights to permit us to copy, distribute, use, modify, create derivative works of and vectorize any of your content for the purpose of fulfilling your order and/or marketing products or services to you.

We reserve the right to refuse any artwork containing rude, offensive, unlawful, legelous, obscene, malicious, or profane content.

We know you want a quality product with a clean, sharp imprint. The finished product can only be as good as the artwork provided. In an effort to produce your order, we need your help in adhering to our art requirements. In the event suitable artwork is not received, our art department may assess applicable art fees found below. 

HG vector vs raster.jpg

PAYMENT INFORMATION

Unless otherwise stated, a deposit of at least 50% is required on all orders before production will begin.

We do not accept PayPal payments at this time.

A $25.50 fee will be assessed for all chargebacks, including returned checks for insufficient funds. Hometown Graphics LLC is not responsible for unfulfilled orders due to failed transactions or chargebacks.

Unpaid Invoices: 5% interest of the original invoices amount is assessed every month following unpaid invoices exceeding 90 days from receipt of first invoice. It is the client's responsibility to ensure prompt payment.

 

CUSTOM ORDERS

All orders are not returnable and non-refundable, including individual orders taken through custom [team] order sites within the Hometown Graphics website. We strive for 100% customer satisfaction. If for any reason you are not satisfied with your order, please contact us at 785-542-0516 or email us at Info@HometownGraphics.com.

In the event of an order cancellation, a 20% restock fee may be assessed on all items being cancelled. The client is still responsible for payment even if an entire order has been cancelled.


If you feel that we are not abiding by our policy, contact us immediately at 785-542-0516 or email Info@HometownGraphics.com